1-Is there a physical card?
No, it is a digital card only.
2-Is there a mobile app for the card?
The mobile app will be launched before the end of September.
3-How do I make a booking?
There are 2 simple steps: a. Search for what you want and find the cheapest price online. b. Contact your concierge team to book with up to 25% discount.
4-How do I contact my concierge team?
You can contact your concierge team by email, phone, SMS and mobile apps such as whatsapp, messenger, viber and botim.
5-Who is my concierge manager?
Your concierge manager is Samah (mobile, email) Salma (mobile, email) Hui-Fen (mobile, email) Richard (mobile, email)
6-Which languages can I use to communicate with the concierge team?
You can communicate in English and Mandarin with the team in London or you can communicate in Arabic, French or English with the team in Cairo
7-What if I have any further questions?
Please contact firstname.lastname@example.org or +44 7496 522253 with any questions that you may have.