Terms & Conditions

1. Discounts are only applied on major booking and comparison sites such as booking.com, expedia.com, hotels.com, agoda.com, trivago.com, hotelscombined.com and kayak.com.

2. Discounts can also be applied on official hotel websites etc. except on specially discounted products and special products that are not available elsewhere.

3. Discounts will be given only when we are able to find the product requested by the customer. We can only apply discounts to products we can see / find.

4. Discounts are applied on basic prices EXCLUDING taxes, the customer must pay taxes where applicable, these are not discounted.

5. In some countries hotels may charge an additional tax (eg. resort / city / local tax) and other fees (eg. cleaning fees), these are payable by the customer directly to the hotel, no discount will be given on these.

6. Discounts will not be given on certain websites such as Airbnb, offline and online travel agency quotations or real estate agencies etc.

7. Customers’ pricing screenshots sent to the Personal Travel Assistant Team must be obtained within an hour of the communication being sent.

8. Prices before discount given by customers should be the final price that appears on the payment part of the booking or comparison website after applying any taxes, administration, booking or other fees.

9. Quoted prices are valid for 1 hour, after this time the quotation may change.

10. Bookings will be made after payment has been received and confirmation will be sent via email or WhatsApp promptly.

11. Customers can pay using an online payment link provided by the Personal Travel Assistant Team or directly via www.cityinsideout.com/home/directpayment. Payment can be made by credit / debit card, American Express, bank transfer or PayPal and will be the equivalent amount in GBP. If the customer prefers to pay in EGP, cash payment can be accepted at our office or collected by courier (this option is available in Egypt only).

12. Members can benefit from their discount when booking for themselves and their immediate family*.
*Immediate family is defined as the cardholder’s parents and children up to 21 years old.

13. Flight tickets discount is applied only when you book accommodation with us.

14. A maximum of 5% discount applies to Genius, Basic, Getaway and any other membership privileges or special offers. The level of discount given is dependent on card membership level.

15. We reserve the right to decline any orders and to cancel any bookings made at any time if our terms and conditions are deemed to be violated.

16. Refunds will only be given on refundable bookings provided the cancellation policy for the product has been adhered to correctly.

17. Refunds will be made using the original method of payment and will take up to 10 working days to be refunded.

18. Should you request that we change a booking for you we will do our best to make these changes, but it may not always be possible. The following charges will apply: up to £75.00 administration fee, any fees charged by the service provider and any further costs (eg. an increase in rate charged by the service provider).

19. Accommodation cancellations / amendments made by you: please check the details of your booking before confirming it. Once payment made and booking confirmation sent to you, it cannot always be rectified. If you wish to cancel the accommodation booking for any reason, your eligibility for a refund will be subject to our cancellation policy as per your confirmation.

20. Accommodation cancellations / amendments made by the service provider or us: in the unlikely event that we, or the service provider, for any reason, cancels or amends your booking, then we will contact you as soon as possible using the contact details provided by you during the booking process.

21. Flight Tickets cancellations / amendments made by the airlines or us: in the unlikely event that we, or the airlines, for any reason, cancels or amends your booking, then we will contact you as soon as possible using the contact details provided by you during the booking process. Charges may apply depending on airline / supplier policy.

22. Flight tickets cancellations /amendments made by you: please ensure you have provided the correct details before confirming your booking. If you wish to cancel or amend your ticket then your request will be subject to the airline / supplier fare rules. The airline / supplier may charge an administrative fee for any change you make after confirming your booking. Please remember that any booking fees and credit card charges that may have been made are usually non-refundable depending on the airline /supplier.

23. Theatre, events, attractions, activities, concerts, cinema, sport tickets, etc are generally non-refundable. Please ensure you have provided the correct details before confirming your booking. If there is a mistake, it might not be able to rectify it after the booking has been confirmed. If the booking is cancelled you will be offered a refund of the sale price of your ticket, including the relevant service charge but excluding the order handling fee. If the booking takes place over the course of several days and one or more days are cancelled but not all the days, then a partial refund may be payable according to the number of days that are cancelled. Rescheduling made by the event providers: unless stated otherwise, if an event is rescheduled then you will be offered tickets at another rescheduled event (subject to availability) which will be of the same value to your original tickets. If you are unable to attend this event then you will be offered a refund of the sale price of your ticket, including the relevant service charge but excluding the order handling fee. You must inform us beforehand whether you will be able to come to the rescheduled event or not, otherwise you may not be entitled to claim a refund.

24. Train tickets are non-refundable. Please ensure you have provided the correct details before confirming your booking. If there is a mistake, then it may not be able to rectify it after the booking has been confirmed. If a journey is cancelled, you will be offered a refund of the sale price of your ticket but excluding the booking fee.

25. Cruises, private jets, helicopters and yachts cancellations / amendments made by the supplier or us: in the unlikely event that we or the supplier, for any reason, cancels or amends your booking, then we will contact you as soon as possible using the contact details provided by you during the booking process. If the supplier is unable to fulfil your booking or provide you with an alternative, then your booking will be cancelled with a full refund.

26. Cruises, private jets, helicopters and yachts cancellations / amendments made by you: please ensure you have provided the correct details before confirming your booking. If you wish to cancel or amend your booking, then your request will be subject to the supplier’s rules. The supplier may charge an administrative fee for any change you make after confirming your booking. Please remember that any booking fees and credit card charges that may have been made are usually non-refundable depending on the supplier.

27. Airport transfer and taxi service can be cancelled as per your booking confirmation.

28. For self-drive vehicle rental, customers must book on KOHANO.com using their own credit card and driving license. The terms and conditions of the supplier will apply, please ensure you read these at the time of booking.

29. Products and services purchased using the WTO Card cannot be resold to third parties.

30. Benefits, offers and discounts are only valid up to the expiry date of the card.

31. Membership renewal is subject to approval and an annual membership fee will be applied.

32. Membership may be cancelled by the issuer at any time if our terms and conditions are deemed to be violated.

33. We reserve the right to change or add to these terms and conditions without prior notice.

34. Please be advised that members total discount per year is capped at a maximum of 10 times the annual membership fee. For example, a Gold Member can receive a total discount of £5,000 based on their annual membership fee of £500.

35. Membership can be cancelled free of charge within 14 days of joining, provided that the membership benefits or discounts have not been used. After this period the membership is non-refundable.

36. All membership runs to the end of the membership term and cannot be cancelled before the end date.

37. Membership is non-transferrable.

38. Membership can be upgraded within your membership term, please contact your Personal Travel Assistant Team.

39. We reserve the right to make changes to the benefits offered by the WTO Card.